To request a return/exchange , please mail us on support@trendinair.com .
At FUBS, we strive to make sure you have the best experience while selecting and buying your favorite Combo. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
1. The estimated Delivery time is 3-7 days from the date of purchase depending upon the location of the delivery.
2. We offer both COD and Prepaid payment options.
3. A discount of Rs. 50 is available for prepaid orders above Rs.450. For COD payment, there are additional Cash handling charges of Rs.50
4. Shipping charges of Rs.60 applied on orders below Rs.450. FREE Shipping on orders above Rs. 450
5. To ensure that your order is delivered on time, please make sure to provide complete address details with house number, floor, street name, landmark
6. If you receive a damaged parcel, please DO NOT accept it and inform us at 8626075748 (9AM – 6PM) or email us at support@fubs.in.
You can cancel an order if it has not been shipped from our warehouse. Send a request to support@fubs.in or whatsapp us on 8626075748. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. The amount will reflect back in your account in 4-5 days. However, if your order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.
FUBS provides hassle free returns for all products. We just want that you don’t use the products and keep them in their original condition. FUBS only accepts Returns/ Replacement claim made within the first 48 hours after delivery.
1. Please don’t worry, in this case we just ask you to send the pictures of the damaged product and send you the correct product at your doorstep FREE OF COST.
2. If you have received a wrong product, make sure to not use the product and preserve it in it’s original condition as we will initiate the return of that product and the quality check of the product will be done at our warehouse. If anything is missing/used you will have to incur the charge of the same. We will be re-shipping you the correct product once we receive the wrong product back.
3. For Missing/ Wrong Product; Customer is Advised to Take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof we do not consider the Missing/ Wrong product Claims.
4. Proper Unboxing Video –
1. You can request a replacement or refund request, please whatsapp us in 8626075748 or email us on support@fubs.in
2. In case of replacement, the complete amount will be given to you in the form of a coupon code so you can purchase anything you like from the FUBS store
3. In case you wish a refund, shipping charges will be deducted (the cost that we had to incur while sending you and taking back the product) and the remaining amount will be refunded back to you.
4. In case of prepaid orders, the amount will reflect back in your account in 4-5 days. For Cash on delivery orders, we will be asking you the account number and will transfer the amount there.
5. We provide return pickup facility at FUBS. For specific pin codes where return pickup service is not available, please self ship your orders for returns and replacement.
6. Please note – Return pickup facility is available for orders above Rs.499 & not available for the section – “Gift Boxes – Combos” and “Premium Gifts”. If you have bought any of these products, you will have to self ship the products.
7. If you self ship the products, only Rs. 60 will be deducted (one side freight charges) and the remaining amount will be refunded back to you. In case where return pickup is generated, both side shipping charges will be deducted.
1. Kindly pack the items securely to prevent any loss or damage during transit. Make sure to cover the items in a box and tape them properly.
2. Products should be packed properly in the pink box and proper taping should be done to the box to avoid any damages. (This directly affects your refund.)
3. Once the product reaches our warehouse, the quality check will be done from our end and the report will be sent to you on your email/ phone.
4. If any product is missing/damaged/used in the returns, the refund for that product will not be provided to you
5. This may take a time of around 7-10 days for you to get the refund/ store credits(coupon code)
6. No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.
1. Kindly pack the items securely to prevent any loss or damage during transit. Make sure to cover the items in a box and tape them properly. We recommend you use a reliable courier service for returns.
2. Please mail us the details of the courier partner through which you have returned the products.
3. Products should be packed properly in the pink box and proper taping should be done to the box to avoid any damages. (This directly affects your refund.)
4. Once the product reaches our warehouse, the quality check will be done from our end and the report will be sent to you on your email/ phone.
5. If any product is missing/damaged/used in the returns, the refund for that product will not be provided to you
6. This may take a time of around 7-10 days for you to get the refund/ store credits(coupon code)
7. No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.
8. To request a return, please us on mail us on support@trendinair.com
